Terms of Service

1. Acceptance of Terms

By accessing and using the Northern Horizons website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

2. Tour Bookings and Reservations

All tour bookings are subject to availability and confirmation by Northern Horizons. A booking is not confirmed until you receive written confirmation from us via email. We reserve the right to decline any booking request at our sole discretion.

Full payment is required at the time of booking unless otherwise specified. Prices are subject to change without notice until your booking is confirmed. All prices are quoted in Canadian dollars (CAD) and include applicable taxes unless otherwise stated.

Special dietary requirements, medical conditions, or accessibility needs must be disclosed at the time of booking. Failure to disclose such information may result in your inability to participate in certain activities or tours.

3. Cancellation and Refund Policy

Cancellations must be made in writing via email to our reservations team. Cancellation charges apply as follows:

• More than 30 days before departure: Full refund minus 10% administrative fee
• 15-30 days before departure: 50% refund
• 7-14 days before departure: 25% refund
• Less than 7 days before departure: No refund

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may prevent you from traveling. Northern Horizons reserves the right to cancel any tour due to insufficient bookings, weather conditions, or other circumstances beyond our control.

4. Safety and Liability

Participation in outdoor adventure activities involves inherent risks. By booking a tour with Northern Horizons, you acknowledge that you understand these risks and voluntarily assume them. You agree to follow all safety instructions provided by our guides and staff.

All participants must be in good physical health and capable of participating in the activities described in the tour itinerary. You are responsible for ensuring you have adequate travel and health insurance coverage for your trip.

Northern Horizons, its employees, agents, and guides shall not be liable for any injury, damage, loss, accident, delay, or irregularity arising from any act or omission of any third party, or from any unforeseen circumstances, weather conditions, or acts of nature.

5. Code of Conduct

All participants are expected to conduct themselves in a respectful manner towards other guests, guides, local communities, and the environment. We reserve the right to remove any participant whose behavior is deemed inappropriate or disruptive to the group experience.

Environmental responsibility is core to our operations. Participants are expected to follow Leave No Trace principles and respect all wildlife and natural habitats. Any deliberate damage to the environment or wildlife harassment will result in immediate tour termination without refund.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Northern Horizons or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without express written permission.

Photos and videos may be taken during tours for promotional purposes. By participating in our tours, you grant Northern Horizons the right to use your likeness in marketing materials. If you prefer not to be photographed, please inform your guide at the beginning of the tour.

7. Privacy and Data Protection

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy, which forms part of these Terms of Service. By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Force Majeure

Northern Horizons shall not be liable for any failure to perform its obligations under these terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, weather conditions, government actions, strikes, or other unforeseeable events.

In the event of force majeure circumstances, we will make reasonable efforts to provide alternative arrangements or reschedule your tour. If this is not possible, we will provide a refund according to the circumstances and our cancellation policy.

9. Dispute Resolution

Any disputes arising from these Terms of Service or your use of our services shall be governed by the laws of British Columbia, Canada. Any legal proceedings shall be conducted in the courts of British Columbia.

We encourage all parties to attempt to resolve disputes through direct communication first. If a resolution cannot be reached, we are willing to participate in mediation before pursuing litigation.

10. Modifications to Terms

Northern Horizons reserves the right to modify these Terms of Service at any time without prior notice. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new terms.

We recommend that you review these Terms of Service periodically to stay informed of any updates. If you have any questions about these terms, please contact us before booking any services.