Privacy Policy

Introduction

At Northern Horizons ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in connection with our Canadian tourism offerings.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Travel Preferences: Tour interests, accommodation preferences, dietary restrictions, accessibility needs
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Emergency Contact: Emergency contact person and their contact details
• Health Information: Medical conditions, allergies, or other health-related information necessary for tour safety
• Identification: Passport information, driver's license, or other identification as required for certain tours

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
• Device Information: IP address, browser type, operating system, device type
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
• Location Data: General geographic location based on IP address

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our tourism services and customer experience
• Booking Management: To process tour bookings, manage reservations, and coordinate travel arrangements
• Communication: To respond to inquiries, send booking confirmations, provide tour updates, and customer support
• Safety and Security: To ensure the safety and security of our guests during tours and activities
• Marketing: To send promotional materials, newsletters, and information about special offers (with your consent)
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Analytics: To analyze website usage, improve our services, and develop new offerings

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Hotel and accommodation bookings
• Transportation services
• Insurance providers
• Emergency medical services
• Website hosting and technical support
• Email marketing and communication platforms

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect the rights, property, or safety of Northern Horizons, our customers, or others
• Prevent fraud or other illegal activities
• Respond to government requests or law enforcement

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and data centers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Access controls and authentication procedures
• Regular backup and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your information to another service provider
• Restriction: Request limitation of processing your personal information
• Objection: Object to processing of your information for marketing purposes
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purpose for processing:

• Booking Information: Retained for 7 years for accounting and tax purposes
• Marketing Information: Retained until you unsubscribe or request deletion
• Website Analytics: Retained for up to 2 years for analysis purposes
• Customer Support Records: Retained for 3 years for quality assurance

As a Canadian company, your information is primarily processed and stored in Canada. However, some of our service providers may be located in other countries, including the United States and European Union. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Certification schemes and codes of conduct
• Binding corporate rules for international transfers

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove such information from our records.

For family tours involving minors, we require appropriate parental or guardian consent and may collect necessary information to ensure the safety and well-being of minor participants.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email notification to registered users
• Providing notice through our website or services

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

This Privacy Policy is governed by and construed in accordance with the laws of Canada and the Province of British Columbia. We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.